Help & Support Center

A Lead is your request for a marketer. For example, if you need 1,000 targeted website visits, you can create a Lead with your budget, geo-targeting, quality expectations, and timeline. After submitting it, marketers can review your requirements and join the Lead if they match. This process does not require an upfront payment, and you can even contact a suitable seller directly if you want to reduce platform fees.

After submitting a Lead, it becomes visible to all sellers who browse the marketplace. You may also share your Lead link or invite sellers directly. To further boost visibility, you can use Alexa Master Points—earned from various platform achievements—to enhance your Lead’s placement in search results.

When a seller reviews your Lead and believes they can meet your requirements, they submit an Offer describing their capacity, delivery terms, and expectations. If their Offer fits your needs, a Smart Deal is created. You will receive a notification once the seller joins your Lead. After reviewing the terms, you deposit your budget into our secure escrow system. The seller must then deliver the work as agreed, and you release payments based on performance. If you are unsatisfied, you may cancel the deal and withdraw your remaining funds (minus a small service fee). Our AMAI (Alexa Master AI) monitors every Smart Deal to protect both parties, immediately flagging suspicious or risky behavior.

The risk is extremely low if you follow best practices. We strongly recommend requesting small test deliveries first and paying based on verified results. This prevents any seller from misusing your funds and ensures that you always remain in control.

If a seller becomes unresponsive after you deposit funds, your escrowed amount will become withdrawable after three days from the deposit date. This protects buyers from abandoned deals.

No. Your privacy is handled with strict respect. While you must submit real data for KYC verification, you may hide your identity on your public profile. Sellers will only see the necessary information required to complete the project. Sensitive data remains securely protected within the platform.

Not necessarily. Sellers may use usernames, pseudonyms, or AI-generated profile images. Their personal identities are not required for marketplace operations. AlexaMaster ensures that sellers deliver services according to digital marketing standards and legal guidelines. If you choose to exchange personal information with a seller outside the platform, you do so at your own risk and responsibility.

If you can deliver online marketing goals such as Traffic, Impressions, Views, Content Reads, Engagements, Likes, Comments, Shares, Follows, Subscribers, Messages, Signups, Conversions, Purchases, Reviews, Users, Installs, Downloads, Retention, Emails, Backlinks, Other, you can create an Offer that describes your capabilities, pricing style, and expected delivery. Offers are published in the public marketplace where buyers can discover your services. Submitting an Offer is completely FREE, and posting more than one increases your overall visibility across the platform. There are no submission limits, so feel free to list all the services you can provide.

Buyer activity can vary, so results are not predictable. However, you can improve visibility by using our boosting tools, which allow you to enhance your Offer using Points. Points can be earned inside the platform or purchased from other users through the exchange. You may also promote your Offer outside AlexaMaster to attract more traffic. If your Offer consistently generates sales, we may promote it further using external advertising channels.

Once a Smart Deal is created, the buyer must deposit the required funds within 3 days. If the buyer does not complete the deposit in time, AlexaMaster AI (AMAI) will automatically cancel the deal to protect your availability and prevent unnecessary delays.

We understand that some users may prefer avoiding platform fees. If you choose to take a buyer outside AlexaMaster, it is your decision; however, we cannot provide any protection or support once the deal leaves our system. Sellers and buyers are fully protected only when they operate their Smart Deals within the platform.

The safest approach is to deliver in small portions and request payment step-by-step. If a buyer refuses payment, you will only lose the small portion delivered—not the entire project value. If you sell one high-value item with no partial delivery options, we recommend using a service provider that specializes in high-risk transactions. AlexaMaster is optimized for selling high quantities at reasonable prices.

Yes, you can refuse a deal as long as you have not yet started working on it (progress remains at 0%). If the buyer demands tasks not included in the original agreement, declining is acceptable and will not affect your profile. However, if you begin the work and then quit mid-progress, your profile may receive lower ratings or negative feedback.

You may request a withdrawal once your earnings are added to your account, following our standard withdrawal policies. We currently support PayPal, Binance, and local bank transfers in Canada. We are also working with RND Gateway to launch a fully automated withdrawal system planned for 2026–2027. Until this system goes live, we greatly appreciate sellers who keep withdrawals low, as it helps strengthen the platform’s overall growth and stability.