Need Our Support?

Need Our Support?

Please send your support request to “support1 @ alexamaster.com”. One of our support agents will be there to solve your technical issues, SEO/SMO problems quickly.

Create A Support Ticket


DISCLAIMER: From March 2021, advertisers and freelancers who use www.alexamaster.net cannot get support via www.alexamaster.com (this website).

    Frequently Asked Questions (FAQs)
  • Q. What is the difference between alexamaster.com and .net? keyboard_arrow_right

    As you know, Developer Dilantha built Alexa Master Community in 2013. Due to a huge customer base, he designed www.alexamaster.net to handle the load. Somehow, many advertisers were uncomfortable with the complexity of that website due to freelancer features. From 31-03-2021, a separate team will handle this website with the Developer Dilantha. If you are a freelancer, please contact admin of www.alexamaster.net from their support ticket system.

  • Q. How long do you take to deliver my order? keyboard_arrow_right

    If you have ordered organic traffic, our team will need more time to start your campaign as we have to carry out an audit, keywords research, competitor analysis, and finding optimization issues. During the first month, our team will not focus on sending traffic without solving your ongoing SEO/SMO issues. One of our team members will contact you, if they find any critical issue that trouble your customers and their experience.

  • Q. Can I take my traffic quickly? keyboard_arrow_right

    Yes! If you need quick traffic, you can order our AutoSurf traffic. However, this traffic is not suitable for making sales. Monetisation is a long term process that our team must carefully go through. If you force us to deliver your traffic without making a solid foundation for your business, you will not gain a better result from our service. In most cases, it will take a minimum 6 months to optimize your business in the correct way.

  • Q. Why did you cancel my order? keyboard_arrow_right

    If you are submitting an online business that violates our Terms of Service (TOS), we will refund your money and cancel the order as soon as possible. Please read TOS before purchasing our service.