Earlier on July 21, 2015 during routine hardware maintenance which doesn’t typically affect customers, we experienced unexpected network hardware failures, cascaded into further issues causing downtime and instability. Our experts worked continuously to bring Alexa Master back online.
We have updated our system and have been evaluating every aspect to eliminate the possibility of recurrence of that particular failure. Thank you for your continued patience and support as we resolved this issue.
We would love to hear from you on how to improve our platform and services. You are always welcome to write to us to our support.